2015 is nearly upon us, and you don’t have a budget to market your fantastic product or service. Too bad, 2015 is going to be a terrible year for you, and I don’t need a crystal ball to forecast that. “But, I have social media, and it’s free,” you say “But, I know a VP of Marketing at this HUGE company, and they’re going to help me out,” you say. I wish I had a big WRONG button.
#1) Social Media isn’t free – you already missed the train where social media was actually a social media. It’s now overrun by marketing people who puke messages out constantly that don’t resonate whatsoever with consumers (Have you seen my updates?). Social media used to be a two-way conversation. Now it’s not (although some brands are way better at the two-way conversation than others). Plus, think about the time you need to put in in order for Social Media to work for you. How much money is your time worth?
#2) Your VP of Marketing friend is useless to you as a small business owner. The VP is used to having HUGE budgets, relying on ad agencies, and having a team of well-trained “Yes!” donkeys on their side. How do I know? I used to be one of those donkeys. Not to mention your VP is probably too swamped to actively focus on you, and YOUR needs. Plus, they’re probably old (45+ or getting there), and are SOOOOO out of touch with consumers, especially the younger generations.
So, what do you do?
First – find a damn budget. I elaborate more on this here (it’s one of my most popular posts from this past year, so the majority of you probably read it, right?). Once you find a budget, find something you can own whether it’s a street, apartment complex, community or city. Just find it, and OWN it repeatedly. Ever notice the same Realtors on bus benches in certain communities? In the Real Estate world this is known as ‘farming’ a neighbourhood. Figure out your neighbourhood, and farm it. You need to make money in 2015, don’t forget that.
Second – after you found your budget, start cultivating your existing clientèle. Ensure the people who are coming through your doors, continue to do so, and they bring friends. I HATE incentives for new customers. Eff that. You should have incentives for REPEAT customers, and I don’t mean a loyalty card. Once you start seeing the same people repeatedly, encourage them to come back for private functions, and “Hey, bring a couple friends with you.” Or even have an event for your repeat customers or give them stuff for free or give them a hug. Whatever you do, ensure these people keep on coming back or at least refer people to you. Make these people your FANS! Fans = a continuous flow of money, and you need to make money in 2015.
Third – market your product or service. And stick to one thing in your marketing message, and steer clear of mentioning your ‘great customer service.’ So many people mention this, and trust me…you are not exceptional. As a consumer, I expect great customer service every time I walk through your door or come into contact with you. Don’t tell me how you have it. PROVE IT!
Fourth – understand that you need to market your product or service. I don’t care if you are too busy or your product is sooo good that you can rely on referrals. My dad fell into the same trap, and now he’s hurting a bit. Every time I hear that people are too busy or they don’t need to market I think about starting a competing business in their category because I know I can crush them (funny enough, I’ve already started).
How do I know?
Marketing trumps a better product or service. Even if you do have a better product or service, the guys who market their inferior product or service more than you will always win. They will make more money, they will have more fans, and they will gladly give you a few hundred bucks to wipe your tears while you mope in the corner in denial still relying on the fact that you have the BEST product or service. I don’t care about your product or service, if I don’t know it exists. I’m going to spend my money with the people who I know exist whether or not their product or service is inferior to yours. You need to market.
To my last point – please keep in mind you can’t market a shitty product or service. All the marketing in the world will only help you for so long until consumers catch on and realize you’re an idiot, and shouldn’t be in business.
Next up – I’ll relay a few points on authenticity. In this day, and age your company needs to be authentic, and relatable. If it’s not, the interwebs, and word-of-mouth will crush you into a little pulp.
Jordan ‘The Guy with the Bow Tie’ Rycroft