3 Things My Mom Taught Me

If you’re reading this, and you have the opportunity to speak to or see your Mom today – you should give her a call.

Over the many, many years, I’ve learned plenty from my Mom, and the women in my life. Here are three things I’ve learned that I use in my everyday life, but also translates into the business world.

#1 – Never give up until you feel you’ve done your best

Since I was out of the womb this is how my Mom lived her life, and still does. If she’s going to do something – it’s going to be full on, and she’s going to give it her best effort. Even if she fails, she knows she gave it everything. We win some, we lose some, but the one thing we can control is our effort.

Many entrepreneurs I’ve run into either give up too soon or keep pressing when everyone around them, including themselves, know it’s a failed venture. If you’ve done your best, and you know you’ve given it everything – it’s okay to throw in the towel. Hard work, and effort do not guarantee success. You can’t be successful without those traits, but just because you’re giving your all, and your best effort you need to know when to quit.

#2 – Ask for help when you need it

My Mom raised me on her own until I was close to 5 years-old. Although that’s not 100% true. In order to work a couple jobs she had to pawn me off to family members every now, and then in order to save on babysitting costs. She wasn’t afraid to ask for help. Granted she didn’t have many options – she still had no issues with the fact that in order to save money, and provide for me in other ways – she had to let my aunts, uncles, and grandparents watch over me.

Pride, and ego is something every entrepreneur HAS to have. You are, in a way, your business. It’s a reflection of you, and in order to make things happen you need to have pride in what you do, and a bit of an ego. At the same time – you need to be able to check that pride, and ego when something comes up that you don’t know. You struggle with finances, and balancing the books – ask another entrepreneur or business owner how they handle things. They’d be happy to help. My wife, and I’s biggest challenge has been with accounting, so we readily asked for help, and continue to ask for help from trusted sources. This allows us to focus on the items we’re strong at. We don’t know everything, and neither do you. No one will look down on you when you ask for help. It’s in our human nature to help others whether it’s a Mom in need of help watching her child or an entrepreneur who’s math skills suck.

#3 – Don’t give a shit about what other people say – you know what’s best

Being a single mom is no easy task – I’m sure I don’t have to tell all the single mother’s that. Plus, you will be bombarded with advice, some good, some not so good, and you’ll often get weird looks from other parents when you’re trying to change your kids diaper on the park bench because you don’t have the time or energy to take the kid to the washroom. My Mom has an extremely thick skin, and she doesn’t tolerate any BS. She didn’t have the time when I was growing up to give a shit about what other people thought or said. She went on her motherly instincts, and I like to think I turned out okay.

No one knows you like you know you. You have a gut feeling about certain things. Don’t be tainted by other’s around you. Sometimes your gut feeling is right, sometimes it’s wrong, but go with what you feel. That doesn’t give you permission to be an asshole, but trust YOURself especially when it comes to YOUR business.

Love you Mom,

Jordan ‘The Guy with the Bow Tie’ Rycroft

Mom and Son

Me sans bow tie and Mom c.2005

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You’ve launched an online business – How do you get your first sale?

The advantage of a bricks-and-mortar location is foot traffic. That’s why you pay a premium for real estate. In the online world – web traffic is difficult to come by. And don’t bother going down the rabbit hole of trying to trick Google or search sites into sending traffic your way. It just won’t work when you’re starting out. ‘Build it, and they will come’ just doesn’t work online, and it rarely works in bricks-and-mortar locations unless you’re in a small town.

If you’re launching online, and you don’t have a following already. That’s a problem. You need to go back to the start, and focus on what I wrote about here. It’s so important to research, and test your assumptions BEFORE you launch. My wife, and I went straight to our family and friends when it came to the research. We sent numerous surveys (using Survey Monkey) to friends and family to gauge interest, and price points for certain objects we were interested in carrying for our online dress shop (Ever Rose). It also helped having this blog, but YOU don’t need a blog to get feedback from friends and family.

The First Sale

Ramit Sethi always preaches getting your first sale as it’s the most challenging one to get. If you don’t know Ramit – check him out here. I’ve learned a ton from him.

Then after you get your first sale you can optimize that, and scale. Your first sale will most likely come from a friend or family member, and that’s okay. It’s what you do after that first sale that counts. Yes, my wife and I posted on our social media pages, and our first fan liked, retweeted, etc…That’s another bonus by having a friend or family member purchase your first item, they’re more willing to share with their friends through their social channels. This is how you can build organically.

On top of that, you should reward your first few customers with incentives to review your products, and share your online store to their friends (stay tuned Kate – you’ll be receiving a gift from us soon!). Kate was our first fan, and she will be rewarded with not only a dress that’s going to look amazing on her, but also with future incentives.

Ever Rose Order Payment, Shopify

First sale!

Building organically

This is how you create a following without spending too much on marketing, and customer acquisition costs out of the gate. You also can figure out your processes to see if they’re working as effectively as you thought. Then you start turning the crank encouraging your first few customers to come back (through incentives / customer service), and share with their friends. All this from simply involving friends, and family in the process from the beginning. Then you can start hammering out the marketing. More on that to come.

Things to watch for

It took less than 12-hours for my wife and I to get our first sale. It may be different for you, and that’s okay, but if you build a strong following through family and friends from the beginning you will see a quicker return. And that’s why I write this. I want to give you some insight into launching your own store as it’s very humbling, and time consuming up front. At the same time – when you make that first sale – it’s exhilarating. It’s also frightening because then you’re like, “Now what?” You actually have to fulfill this order, and sometimes things pop up that are unexpected.

With any online store shipping is a HUGE expense. My wife and I didn’t realize how much of an expense until we got our first order. Having said that, you have to understand there is always going to be costs associated with business whether you like it or not. You have to spend money to make it, and we now have a firm grasp on what our shipping entails, and we will continue to tweak it as much as possible to ensure we’re not adding costs to our fans. We’re trying to make it as affordable as possible. There are some brands who have beautiful packaging, and boxes, and displays when they ship. And that’s okay. You can do that too, but you have to realize someone has to pay for these costs, and usually it’s the consumer. My wife and I are trying to be as affordable as possible while maintaining a solid service, and experience aka we’re trying to limit the costs we pass on to the customer.

At the end of the day – it’s all about your customers (aka fans), and whatever you can do FOR them. You aren’t going to be making thousands of dollars within your first week of launching your business, but if you make a solid plan from the start, and get friends and family involved – you can jump over the largest barrier to your success…and that’s getting your first sale.

Love you,

Jordan ‘The Guy with the Bow Tie’ Rycroft

Ps. I mentioned Kate above as she is a former colleague of mine who reads this blog often. She was involved in the process early, and it just so happens she was our first fan. Thank you Kate!!!!

Pps. Case and point – the process works.

Journey of the Do – The Launch

It’s finally here. What you’ve been working on for months, maybe years is finally ready to launch. My wife and I’s new biz is in the same boat. We started working on it at the end of January, and now it’s time to launch. As with everything – you probably found a few things pop up that you didn’t expect. Whether it be supplier issues, cash flow issues, design work…whatever. Alas, it’s time to showcase the world what you have to offer. Your gut has been telling you to do this forever, and now it’s your time to do it.

What you’ve learned

For me I’ve always loved the process of starting a business. It’s in the creation where I get really excited, and then I get to sprinkle in my marketing talents, which is even more fun. You may not share the same love as me, but you know you want to create something. Whether you’re a tech company, a contractor, or someone who’s launching a blog about how to eat healthier. Whatever it is you’re a do-er. You’re about to create something when 95% of the population would rather think of cool ideas, but never put the time in to act on them. You’ve learned a lot, and what you’ve learned will stay with you for a lifetime.

This is the scary part

Before you launch there are going to be a bunch of nagging things in the back of your mind like, “What if no one likes what I have to offer?” or “Am I sure this colour scheme really works?”

Whatever is nagging you don’t let it eat you up. You’ve put in all this effort, and now it’s time to launch. This is the moment you’ve been building toward, so don’t stop now.

Funny enough – this is the toughest part. Whether you’re a writer, entrepreneur, designer…it’s always the toughest part to finish. To actually put your product / piece / service / book to market. Why? Because you’re afraid. You’re afraid you’ll fail. You’re afraid people will make fun you. There are so many things urging you to stop when it’s the most important time to move forward. It’s easy to say, but you have to conquer this fear, and you have to finish. Believe me – I know how hard it is to battle these negative thoughts.

Battle the inner voices

One way to battle the ‘lizard brain’ as Seth Godin calls it – is to JUST DO IT (thanks ad agency representing Nike). Keep in mind your product / service doesn’t have to be perfect when you launch. It can still be rough around the edges. That’s okay as long as you’re open about it. Call it a soft-launch. You’re putting the fruits of your labour out there, but you don’t have EVERYTHING figured out yet. There are going to be some things that pop up over time like shipping issues or customer service that you’ll have to take care of, but right now you have no idea about what’s to come. By soft-launching you’ll be able to test the waters, get your processes down, and truly find if there’s a market for what you have to offer.

For my wife, and I – we have a limited product selection of female fashions, and we’re okay with that. We’re also very transparent about how new we are. We want to build something alongside our customers.

First, and foremost – we’re going to reach out to family and friends to take a look at our site, and to potentially even order stuff from us. We want to build organically before we start turning the marketing crank. Early adopters of your brand are generally more lenient on you than the general public. Early adopters understand there may be some hiccups when a business is first starting out, so attach on to these early adopters, and work with them to build your business. In our case – the early adopters are going to be friends and family. How do we know? They’ve already been apart of our research before we decided to jump into this business.

Here it is

Ever Rose, Fashion, womens fashion, dress, dresses

I’ve also decided to share this with you. Maybe you’ll like it. Maybe you won’t. Ever Rose has launched and you can check it out here: www.everrose.com.

Currently, we’re only shipping to Canada, but you can still provide feedback from wherever you are in the world. Please take a look around. Let me know what you like, don’t like or can improve.

Thank you for being apart of the journey from day one to launch. The Journey of the Do is now complete. Now, comes the tricky part…actually keeping this thing going 🙂

Love you,

Jordan ‘The Guy with the Bow Tie’ Rycroft