Kimpton Hotels – I expect great service, so surprise me.

Plenty of businesses preach about their great service, but I find very few that follow through on that promise. Here’s the thing, I want great service no matter where I go or what I’m doing. If I’m paying you for something, I expect to be be treated well (unless of course your thing is being a dick, that’s cool too as long as you stick with it).

I recently had a destination wedding in the US at a Kimpton Hotel. Before completing the booking, my fiance and I read some reviews about Kimpton Hotels and the majority of reviewers preached about Kimpton’s service. As a result, my expectations were set very high.

Next thing you know, the wife to be and I are checking into a cool, boutique hotel in the french quarter of San Francisco. Upon check-in we’re given a package, a nice little wedding present (cool), we also find out it’s a pet friendly hotel (cool, I love pets!) and if we don’t have a pet we can take one of the hotels goldfish to our room at no charge (cooler). Finally, we’re told to visit the lobby for complimentary wine and sangria between 5 – 6 pm (are you kidding me? Complimentary booze! You have just scored a customer for life!). I was being treated like a big shot, or at least that’s what it felt like.

Needless to say, my mind was blown. I’m sure it helped that I was getting married within the hotel chain, but the amenities above were included for any guest staying at the hotel (aside from the wedding present). It’s like someone took a look at hotels and asked what do people want, really want…you want to stay with your pet at no charge (Kimpton does it), you want complimentary booze (they do it), you want to raid the mini-bar in your room (they give you a $10 credit)?

Even after reading endless reviews about the chain and going in with high expectations, I was still surprised by the service and the amount of stuff included in the price of the stay. That’s pretty impressive. And better yet, they don’t even preach about their customer service on their website. They understand that guests expect great service, therefore they don’t need to say how great they are at servicing their clients. They just do it…and then some. It’s apart of who they are, it’s their brand and it’s one brand I am very loyal to.

Take a look at your business and your advertising. Do you promise great service? Do you deliver? Is it even worth saying you provide great service? What are you doing to surprise your customers? Maybe it’s walking your customers to their car with an umbrella over their head when it’s raining.

As a customer I expect great service and I’m hoping you can deliver.

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Miley Cyrus does what she wants

In the music industry – image is everything and no one knows that more than Miley Cyrus or at least the machine behind Miley Cyrus.

She’s made the giant leap from Hannah Montana to this:

Miley Twerking

Just about everyone knows what “twerking” is now thanks to Miley Cyrus. Why? Because she twerked in front of Robin Thicke at the MTV Video Music Awards and it blew up worldwide. It was remarkable. In a social world remarkable sells. Talent without being remarkable is only talent that no one knows about.

In order to showcase your talent to the world you have to stand out and be remarkable. Miley Cyrus may or may not be talented (that’s for you to decide), but she certainly is remarkable. She followed up her VMA performance by releasing the video for her latest single, “Wrecking Ball.”


Love her or hate her, talented or not, you feel something when you hear the name Miley Cyrus. Whether Miley or her management is behind it, she’s remarkable and remarkable sells.